Edinburgh EPOS Legal information

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Meanings. 1. EES stands for John Watson trading as Edinburgh EPOS systems. 2. Client stands for the person, organisation who is being served by EES. 3. EPOS stands for Electronics Point Of Sale. 4. Hardware is regarding as any physical object such the POS unit, receipt printer, till drawer and all the cabling. 5. Software includes the system software and application software that is installed on the hardware which allows the e EPOS system to run

Payment terms. 1. To secure any price offer or an installation date, a required deposit payable of £350+VAT by the client too EES, this will be deducted from the final balance. This deposit is no- refundable unless the agreed price or installation date cannot be met by EES without any delay of payment by the client. 2. Unless otherwise stated all hardware and software purchased is payable by the client to EES in advance of delivery. 3. Unless otherwise stated all servicing fee including support, training and installation is payable within 14days of invoice by the client too EES. 4. Unless otherwise stated all prices exclude VAT, delivery and any other additional expenses. 5. Any cancellation of service must be put in writing by the client to EES. 6. 35% re-stocking fee, all products most come back in the original condition including packaging, only applies to the first few days on delivery of goods. Re-stocking fee only applies to non custom solutions. 7. All prices advertised our subject to change with out notice. 8. Late payment charges will automatically be applied to all overdue invoices as in the accordance to the UK commercial debt act. 1. Invoice of up to £999, late payment fee of £40 plus interest will be applied. 2. Invoice of up to £9999, late payment fee of £70 plus interest will be applied. 3. Invoice of over £10,000, late payment fee of £100 plus interest will be applied. 4. Standard reference interest rate + 8% will be applied to any remaining balance. 5. Any recovery expenses, legal expenses that EES occurs in recovery of payment will also be applied.

General Maintenance. 1. Covers the maintenance and general upkeep of the software including remote monitoring and servicing. 2. Hardware covered by hardware warranty as supplied by the manufacturer and only part of the maintenance contract. 3. Software warranty is offered as part of the maintenance package. 4. Does not cover third-party hardware or software not directly supplied by EES. 5. Does not cover issues caused by third-party software, third- party hardware or a third-party service. 6. Internet access is required for remote maintenance or support, if Internet is unavailable, the client will be liable for any additional expenses such as travel/accommodation expenses. Support after maintenance contract. 1. Normal charges will apply. Maintenance contract. 1. The client may suspend any maintenance contract at any time by notifying EES in writing. 2. EES may suspend or cancel any maintenance contract by notifying the client in writing for what ever reason. 3. In the case of EES suspending or canceling any maintenance contract, EES will recommend an alternative supplier(s) or alternative product(s).

Pre-Installation. 1. EES will indever to answer all clients questions regarding features and limitations of the system prior installation 2. Full demos of the software will be provided to the client on request prior installation. 3. On date of installation, date of purchase order, date of installation, date of deposit payment, date of the first initial payment or the date that comes first, the client will accept all limitations and features of the hardware and software provided by EES. EES will then not be deemed liable for the features and limitation of the hardware and software being supplied. Standard Installation and installation requirements. 1. Standard installation includes positioning system in correct location and connecting cables, does not include data entry or laying network cables. 2. Network cables and British standard power supply sockets must be in place before the EPOS system is installed. Network cables and installation of cables charged as an additional expense. 3. Power surge protection and uninterrupted power supply is strongly advised, this can be supplied at an additional charge, hardware warranty or maintenance cover will not cover damage caused by power surges. 4. Standard maintenance contract will will apply for the first 30days after installation. 5. Internet access with a static IP address will be required

Liability 1. Hardware warranty only offered as part of the maintenance package and as supplied by the manufacturer. Edinburgh EPOS systems will not be held liable for the rejection of warranty by the manufacture 2. EES will not be held liable for issues caused by power surges or users electricity devices. It is the users responsibility to have correct power supplies and protection in place. 2. EES will not be held liable for issues caused by action by the user or failing tp follow provided instructions.